PR-0011 ITSM Product Manager in the BIS Digital Group

Tender description

Who Speclialist Work With You would be required to work as part of the design & build team, working closely with the Service Management team, Service Desk and Operations Lead, ITSM suppliers and IT Leads within BIS and its Partner Organisations. What Specialists Work On *Evaluate innovative and leading Service Management tools based on user needs and operational requirements *Manage the iterative development, implementation and testing of the tool throughout the phases of the common technology programme (alpha, beta, live) *Ensure that the implemented ITSM tool(s) can integrate with as many technologies being offered as part of the common technology programme *Manage migration of data from existing ITSM tools, such as Service Now or LanDesk *Manage training to team/users on newly implemented toolset *Manage the release of functionality, working with the Service *Management team to identify automation and improvements that can be implemented Where the Work Takes Place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Early Market Engagement Working Arrangements Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London. Work Location Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs Skills & Experience More than 3 years experience successfully evaluating and implementing ITSM tools (Scores 15%) Experience working with IT Service Management processes (Scores 15%) Previous experience configuring or implementing Jira Service Desk (Scores 15%) Have demonstrable experience of working in a culture of continuous delivery and improvement. (Scores 5%) Have proven experience using agile project management methods (Scores 5%) Have experience of being part of a multidisciplinary team (Scores 3%) Nice to Haves Have previous experience in a government transformation programme (Scores 2%) No. of Specialists to Evaluate 3 Cultural Fit Criteria Work well in a collaborative agile team (Scores 5%) Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%) Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%) Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%) Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%) Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%) Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range £475.00