TD1015 - Benefits E-Changes in Circumstances Solution

Tender description

Tenders are invited for the provision of a software solution to enable the reporting of Benefit Changes in Circumstances electronically. Derby City Council’s Benefits Service delivers a service to customers wishing to claim the following benefits: (a) Housing Benefit (b) Council Tax Support (c) Second adult rebate (for pensioners) (d) Free school meals In 2015 the Council launched an Online New Claims solution, supported by Risk Based Verification (RBV). The Benefits Service continues to modernise the way that it delivers its service to customers in order to improve performance and make efficiencies wherever possible. It is committed to finding increasingly innovative ways to provide the best level of service possible, whilst operating in a challenging financial climate. The Council has a corporate Channel Shift Policy and wider e-services agenda, under which customers are increasingly being provided with more opportunities to self-serve by requesting Council services online. To support these aims and expand on its current online offer, the Council now proposes to procure a Benefits E-Changes in Circumstances solution supported by an associated RBV solution to be procured separately. The successful bidder will be expected to work collaboratively with the successful bidder for the RBV solution, and the Council’s Information Systems Team, to ensure the service is implemented and running live no later than 1st October 2016. The contract is expected to commence 1st September 2016 and end 31st March 2018. There is a budget of around £76,000. This includes scope for some further product development costs over the course of the contract. The contract is expected to commence 1st September 2016 and end 31st March 2018. Keywords: CHANGES, BENEFITS, SOFTWARE