TC778 - Provision of cashless/mobile telephone payments

Tender description

The Council’s cashless provision has been in place since 2011 and is an established, mature contract and the Council requires a Service Provider who is able to deliver robust implementation which ensures continuity of service both during and post implementation phase. Manchester City Council provides on street parking, which provides both cash and cashless payment methods. Currently there are circa 2300 on street parking bays in the City Centre Controlled Parking Zones. In addition there are currently 2 off street car parks operated by Parking Services where payment can be made using both cash and cashless methods. The Council provides some pay and display parking in the District Centres, where currently only cash payments are accepted. It is expected that both on street and off street parking grows to include cashless payment methods across the City during the term of this contract. The Council is seeking a service provider who is able to grow the current cashless provision and is able to significantly increase the number of cashless transactions, which currently accounts for circa 26% of total receipts, with an expectation of a minimum 5% increase each financial year. The Council expects the Service Provider to deliver an excellent customer experience and enhance the way in which customers engage with the Council when using cashless payment methods. Keywords: Pay by phone parking, credit card payments, Cash Payments, Cashless parking, Mobile phone parking, electronic payments