PR-0107 Service Designer 1 in the BIS Digital Group

Tender description

Who Speclialist Work With The individual will work with the Transformation Lead, Partner Organisations IT Leads, and CTP (Common Technology platform) team. What Specialists Work On Review commercial contracts to extrapolate the services being delivered across Business Partner Organisations. Manage Services Portfolio, ensure live services are fully defined in the Service Catalogue. Translate complex business requirements into service requirements to inform solution design and procurement processes. Understand and manage the impact of change, ensure quality standards and design principles are met for newly services. Translate business requirements into service requirements to inform and direct Service Design to bring services into operational use; ensure that ongoing support is affordable and can be delivered within Live Services capabilities. Contribute to the definition of design policies, principles and guidance. Where the Work Takes Place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Early Market Engagement Working Arrangements Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London. Work Location Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs Skills & Experience 3+ year service design experience (Scores 30%) 1 year of commercial contract reviews (scores 10%) ITIL V3 Expert (Score 5%) Experience of successful service transition and service operations (Score 5%) Experience of working in an agile team (Scores 5%) Ability to quickly research and learn new programming tools and techniques (Scores 1%) Current / most recent role mainly as a designer rather than a manager (Scores 2%) Nice to Haves Have previous experience in a government transformation programme (Scores 1%) No. of Specialists to Evaluate 3 Cultural Fit Criteria Do you work well in a collaborative agile team? (Scores 5%) Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%) Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%) Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%) Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%) Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%) Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%) Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range