NHS Pensions Digitisation - Alpha & Beta

Tender description

Why the Work is Being Done Alpha Start Date: Mid June 2016 Beta Phase(s): Late 2016 The overall goal is to enable Pension scheme members and employers to self-serve via digital means to improve the service and reduce processes. NHSBSA completed Discovery in 2014 the scope included: i) identification of the Target Operating Model (TOM); ii) definition of NHS Pensions member's journey; iii) identification of user needs. The Supplier will be required to refresh this Discovery work during Alpha. The Supplier will deliver Alpha & Beta phases, developing prototypes including examples of: i) member self-service; ii) enhanced employer service; and iii) an enhanced pension modeller. Problem to Be Solved There are 1.3m active NHS Pension members and 700,000 deferred members who currently have no direct online access to enable self-service of their pension scheme. About 9,500 employers currently have restricted (N3 users only) access to some online services to carry out activities such as updating member details. However many employers do not have this access and submit this information to the Pensions Service via spreadsheet. The focus of this project is to enable NHS Pension scheme users to self-serve via the internet. It is also to enable employers to submit information directly via the internet. Who Are the Users As an NHS Pension scheme member I need to have access to my pensions information so that I can make the decisions which are important to me and act upon those decisions. As an NHS Employee considering joining the pension scheme I need to understand the implications (pros and cons) of becoming a member so that I can make the most informed decision possible. As an NHS Employer I need the ability to provide information to the NHS Pensions Service and my employees so that I can interact with the Pension scheme in the most efficient manner. Early Market Engagement No early market engagement has taken place with suppliers for this requirement. Work Already Done Discovery was completed in 2014 by Sapient Nitro and an NHS Pensions Digitisation Strategy has since been adopted. Existing Team The following roles as per GDS' description (https://www.gov.uk/service-manual/the-team/recruitment/job-descriptions.html): Product Owner Senior Delivery Manager Delivery Manager User Researcher Technical Assurance team that will lead the NHSBSA assurance of any proposals to ensure alignment with the overarching organisations ICT strategy. Current Phase Discovery Work Location The Base Location will be the NHSBSA's office in Fleetwood, Lancashire. Some travel will be required to other sites. Working Arrangments The Supplier's core resources are expected to be co-located with the NHSBSA's team on site. However, the Supplier may propose cost effective resource models which, as an example, may include some resources located offshore. Security Clearance All Supplier resources must meet the Baseline Personnel Security Standard (BPSS). Additional T&Cs In providing a single price for evaluation purposes for Alpha, tendering suppliers must include prices for developing a prototype or prototypes which will include: One pensions member, self-serve feature e.g. request for statement One employer feature e.g. change of address One pre scheme membership modeller e.g. new employees benefit calculator Price is based on a Capped Time and Materials basis and must include, inter alia, a breakdown of roles being proposed, the proposed number of days per role and the day rate for each role. These day rates will be used to agree capped prices for further Statements of Work. Skills & Experience Must have experience of delivering to Government Digital by Default standard (5% weighting out of 55%) Must have experience of automated testing techniques (5% weighting out of 55%) Must have expertise in DevOps (5% weighting out of 55%) Must have experience of Agile development (5% weighting out of 55%) Must have UX and user testing credentials(5% weighting out of 55%) Must demonstrate experience of delivering service transformation on a service which has more than a million active users (5% weighting out of 55%) Nice to Haves Demonstrate experience of working in a pensions environment (2.5% weighting out of 55%) Demonstrate experience of using Axure (or equivalent) prototyping tool (2.5% weighting out of 55%) No. of Suppliers to Evaluate 5 Proposal Criteria Proposed methodology and approach to completing the Alpha phase including refresh of Discovery (5% weighting out of 55%) Proposed methodology and approach to delivering Beta (5% weighting out of 55%) Experience identifying and mitigating risk to digital service (5% weighting out of 55%) Proposed cost optimisation models (5% weighting out of 55%) Cultural Fit Criteria Work as a team with our organisation and other suppliers (2.5% weighting out of 5%) •Have a no-blame culture and encourage people to learn from their mistakes (2.5% weighting out of 5%) Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 55% Cultural fit 5% Price 40% Questions from Suppliers Budget range £0 to £1,000,000