Tender for an outsourced switchboard service for the Electoral Commission

Tender description

The Electoral Commission is seeking a supplier to provide an outsourced switchboard service answering calls to the organisation's main number and transferring these to the correct member of Commission staff. The supplier will provide a service for up to 150 of the Commission's staff who are based in offices in London, Cardiff, Edinburgh and Belfast. The service will be provided as a minimum between 8.30 am and 5.30 pm Monday to Friday excluding public holidays. We receive on average about 900 calls per month via the current switchboard service but this varies depending on time of year and can reach a maximum of about 2,000 calls in a busy month. We wish to have a service in place in good time prior to the elections taking place in May 2016 so the successful supplier will need to demonstrate that they can implement a reliable service within a short timeframe. The Commission's evaluation of the responses will focus on a number of areas, particularly value for money.