Procurement of an Inquiry Information Line

Tender description

The key objective for this procurement is to have a confidential Inquiry Information Line, procured via a fair and transparent process, that will provide the required services that include, but will not be limited to the following: Handling calls from members of the public, including liaison for booking people on to the Truth Project private sessions. Identifying information that may need to be escalated or referred due to safeguarding concerns, and making those referrals to those such as the police. Collating information to disclose to the Inquiry in relation to calls and cases. Providing monthly Management Information Reports to the Inquiry highlighting the progress/changes made, numbers of calls received and trends in call subjects. Providing emergency counselling support for victims and survivors traumatised by publicity surrounding the Inquiry or as a result of disclosing their details to the Inquiry Information Line. Providing a call-back service to individuals identified by the Contractor and/or the Inquiry.