Enhanced Housing Management systems for Independent Living Schemes

Tender description

Enhanced Housing Management systems for Independent Living Schemes that ensure that residents have their housing needs met. The system must be proven to be housing benefit eligible. This is an absolute condition of this service and expressions of interest that do not meet this requirement will not be accepted. The system will allow for the customer to: — Make daily contact to confirm their housing needs are being met and that there are no issues that need to be raised regarding their property; — Be confident about the effective escalation process; — Have an alternative device if they have no land-line; — Be able to receive pre recorded and/or emergency messages; — Be suitable for both Independent Living Schemes and General Needs properties. The contract has been awarded for an intial three years with two optional extensions of 52 weeks each.