Contract for Consultancy Services to Assess the Potential Resources Required to Provide the Optimum Ombudsman Service by a New Public Service Ombudsman

Tender description

The Government has published its response to the consultation on creating a single Public Services Ombudsman (PSO) organisation which would take on the functions of the Parliamentary and Health Services Ombudsman and Local Government Ombudsman. It proposes to bring forward draft legislation to this effect by the end of the current Parliamentary session. It is a vital piece of the legislative process to understand what resources must be set aside to deliver a high quality, cost-effective service available to all complainants. Within the context of the service that the PSO must deliver, the Department for Communities and Local Government (DCLG) requires consultancy support to provide an assessment of the potential resources required to support the delivery of the proposed new Public Services Ombudsman organisation, based on the provision of the optimum ombudsman service. The objective of this Contract is to provide expert consultancy advice to assist Executives from the Local Government Ombudsman and the Parliamentary and Health Services Ombudsman, to reach a view on the budget that would be needed to provide a high quality service to the public which meets the predicted level of demand and makes the most of opportunities to reduce costs via efficiency savings through the creation of a new organisation.