Administration, defence and social security services

Tender description

To have a confidential Inquiry Information Line that will provide the required services that include, but will not be limited to the following: — Handling calls from members of the public, including liaison for booking people on to the Truth Project private sessions. — Identifying information that may need to be escalated or referred due to safeguarding concerns, and making those referrals to those such as the police. — Collating information to disclose to the Inquiry in relation to calls and cases. — Providing monthly Management Information Reports to the Inquiry highlighting the progress/changes made, numbers of calls received and trends in call subjects. — Providing emergency counselling support for victims and survivors traumatised by publicity surrounding the Inquiry or as a result of disclosing their details to the Inquiry Information Line. — Providing a call-back service to individuals identified by the Contractor and/or the Inquiry.