Expired contract

1516BC11 Customer Experience of Stopping Tax Credits and Transition to Universal Credit

Details

Value
GBP 57,290
Duration
6 months
Topic
Research and development services and related consultancy services
Published
12 January 2016

Tender description

The research will inform the improvement of the current ‘stopping tax credits’ service, and will inform the development of further services designed to move larger volumes of tax credits customers to Universal Credit. It will help ensure that the customer journey is as smooth as possible, and inform communication products (from DWP and HMRC) for customers moving into Universal Credit.

Timeline

  1. Completed: Award date8 December 2015
  2. Completed: Award published12 January 2016
    Current notice
  3. Completed: Contract expiry date29 May 2016

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

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