Barbican Drupal 8 CMS project

Tender description

Why the Work is Being Done The Barbican Centre is recognised as an innovator and pioneer within the creative industry. However, over the past 10 years we have fallen behind leading 'best practice’ within digital, particularly in the areas of CMS, personalisation and functionality. Digital has become an increasingly critical channel to support our strategic goals, particularly the Customer Experience, Mixed Income generation, Connecting Arts and Learning and Audience development. We are looking to build upon the success of the recent mobile responsive ticket booking journey launch (December 2015) by delivering a modular, scalable, intuitive Drupal 8 CMS solution by July 2017 to meet business/customer needs. Problem to Be Solved Our current CMS is 10 years old and is a bespoke propriety system which was customised to meet the Barbican’s needs. The ‘one size fits all’ approach is now a limiting factor and we need to develop modular template options for events of different size/importance. Our current CMS is relatively straightforward for staff to use but has limited workflow management, version control or preview options. We require a solution that retains the customised features of the Barbican’s current CMS but which adds significant new features and is scalable, adaptable and intuitive. FOR A FULL LIST OF REQUIREMENTS PLEASE VISIT http://www.barbican.org.uk/webtender Who Are the Users EXAMPLES. As a Classical music Member I need to buy 10-12 concert tickets so I can take advantage of multibuys. As a City worker I need to find out what is on at the cinema so I can book tickets quickly. As an art student I need to find out about influential artists so I can complete my homework. As a teacher I need to know more about Barbican Box Theatre so I can get my class involved. As a conference organiser I need to find a large London venue so I can host an event in the summer 2018. Early Market Engagement We have carried out a ‘soft market testing’ exercise. Relevant findings included £150k is a realistic budget to deliver our requirements Drupal 8 is our platform of choice Work Already Done Phase 1 - ticket booking journey. Launch, learn, measure and adjust We have successfully re-designed and delivered the ticket booking journey based on business /customer needs and made continuous refinements since launch. The ticket booking journey is not part of this work. Phases 2/3 discovery - CMS. We have completed an extensive discovery phase with staff and customers to identify requirements for the CMS. This includes 150 staff taking part in 14 Web Workshops and feedback from 1,200+ digital customers. We are currently rolling out a series of 'quick win' front end deliverables ranging from two days to two weeks. Existing Team We have a very experienced cross functional team working on this project that have successfully delivered the first phase of work - the mobile responsive booking.The teams skill set includes: design/UX, business/data analyst, marketing, technical, project management - Agile DSDM, e-commerce, content, testing/QA) The core in-house team will be dedicated to this project and a strong governance framework is in place. Current Phase Discovery Work Location The Barbican Centre, Silk St, London EC2Y 8DS Working Arrangments We are not looking for an end to end solution; we are specifically looking for a technology partner to work in close partnership with our in-house team to help us implement a Drupal CMS . Operationally this would involve the placement of developer(s) from an agency or consultancy to be on site sitting with the Barbican's in-house team (designer, business/data analyst, marketer, project manager...), to work collaboratively on a daily basis. We have successfully used this model for the first phase of the project and wish to repeat it. Security Clearance Additional T&Cs Skills & Experience Have at least 5 years experience working with Drupal Be confident delivering the project in Drupal 8. Have 5 years experience of working in Agile. Have the technical capacity to work on this project from July 2016. Member(s) of your technical team will have to be based in our office for a minimum of 2-3 days per week working as part of our in-house cross functional team. The technical team working on the project will have a minimum of three years experience in Drupal You have experience of developing a technical solution to cope with over 5m visitors per year and managing high on-sale peaks. You have experence implementing complex data taxonomy. You have delivered at least two complicated Drupal 7 projects e.g. with significant customised modules. You have experience of Solr or Elastic search. You have front end designers with experience of implementing designs from prototypes and PSDs You can deliver all core requirements as outline in the requirements document, please visit this url and download. http://www.barbican.org.uk/webtender You have experience of using "Varnish" cache with Drupal 8. Nice to Haves Knowledge / understanding of DSDM Agile. Experience of delivering projects for an Arts organisation. Experience of integrating with e-commerce site £5m+annual turnover. Have experience of working with the Open Event data model. Recognised as a Drupal industry expert. Have an active participation within the Drupal community. Have contributed to any Drupal modules, please specify. You are ISO 27001 qualified. Your developers/team have been Drupal certified by Aquia Have experience of integrating with e-commerce and ticketing sites Have experience of developing a technical solution to cope with over 5m visitors per year and managing high on-sale peaks Have experience hosting sites with Acquia No. of Suppliers to Evaluate 6 Proposal Criteria The proposed approach and methodology delivering all core requirements as outlined in the requirements document - http://www.barbican.org.uk/webtender Offering value for money - MVP plus delivering additional requirements The skills, experience and knowledge of the team structure and named individuals working on the project with CVs The high level roadmap and estimated timeframes Drupal 8 knowlege, experience and delivery track record of developers Identification and management of risks and dependencies Ability and track record to work as part of an in-house cross functional team. We have expertise in - UX/design, marketing, data, project management, testing, content . Knowledge / understanding of DSDM Agile. Experience of delivering projects for an Arts organisation. Experience of integrating with e-commerce site £5m+annual turnover Have experience of working with the Open Event data model and a complex data taxonomy. Recognised as a Drupal industry expert and active participation in the Drupal community Have contributed to any Drupal modules, please specify. You are ISO 27001 qualified Your developers/team have been Drupal certified by Aquia Have experience of integrating with e-commerce and ticketing sites Have experience of developing a technical solution to cope with over 5m visitors per year and managing high on-sale peaks Have experience hosting sites with Acquia Have at least 5 years experience working with Drupal and Agile You have experience of Solr or Elastic search and Varnish caching Cultural Fit Criteria Work collaboratively with our in-house cross functional team. An understanding of our strategic needs with a focus on deliverables Flexible with a focus on problem solving not blame Experience of working in partnership with dynamic, creative, agile teams An interest of working with the arts / entertainment sector Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range we have a capped budget of £150k we envisage the budget being broken down into the cost for delivering a minimum viable product (mvp) and then additional requirements.