Repair and maintenance services of wheelchairs

Tender description

Oxleas (Greenwich), and Croydon NHS Trust, Inspire Community Trust (Bexley) and Bromley Healthcare Community Interest Company(CIC) requires the provision of high-quality cost effective service to adults, children and young people, in their home, school, care homes and other appropriate environments as needed by the service user. The service will support the provision of wheelchairs to maximise the health and well-being of the service user's temporary or permanent condition. The wheelchair provision will support the service user's quality of life through increased independence. The successful provider will work in an integrated way with community services to assure effective provision of wheelchairs to service users, repair and maintenance of wheelchairs, including reconditioning and modification, where appropriate Robust business management systems and processes including stock control, waiting list management. Logistics — storage, supply, and deliveries (supply and collection) Patient centred service — consistently delivering high levels of patient satisfaction. Aims of the service Innovation and use of technology within service delivery is actively encouraged to ensure client-centred solutions for the provision of this service are put in place with the following aims: Right access — the service delivery model needs to be mobile and flexible to meet the varying service user needs, Right clinical assessment — specialist assessment for wheelchairs for children and adults with a long term or short term condition/illness, Right prescription (wheelchairs) — ensuring that the social value is maximised for the service use Right provision of wheelchairs and equipment — facilitating service user choice within defined eligibility criteria. Right timing — timely access to assessment, supply, maintenance and repair of wheelchairs and equipment keeping waiting times to a minimum. Oxleas (Greenwich), and Croydon NHS Trust, Inspire Community Trust (Bexley) and Bromley Healthcare Community Interest Company (CIC) would like to request Providers share their views and experience of Integrated Community Wheelchair Services. It is the intention of Oxleas, Croydon and Bromley NHS Trust that formal procurement activities will commence in September 2015. All Providers are invited to participate including providers currently in the Community Equipment and Wheelchair Services market or considering a move into the market particularly within the South London geographic area.