Repair and maintenance services

Tender description

EEM, on behalf of it's members are looking to appoint an independent Contractor who will provide an Out of Hours Repairs and Maintenance service. The requirement being procured under this Contract Notice comprises; Call-out to repairs and maintenance of an emergency nature to include — General Building and Joinery, Electrical Works, Plumbing, Gas Heating/Hot Water, Ground Source/Air Source Heating, allowing EEM members to utilise their services as necessary via the framework. EEM members are predominantly within the East Midlands but not exclusively so and may have requirements in other parts of England and Wales. The consortia is owned by our members which include Housing Associations, ALMO's, Local Authorities and bodies from the wider public sector including hospitals,universities and the police. A full list of current EEM members is provided on the EEM website — www.efficiency-em.co.uk. This framework is being set up to support Members with requirements for Out of Hours Repairs and Maintenance service. The main purpose of this framework is to appoint an independent specialist who will provide a call-out service to include Out of Hours Repairs and Maintenance, managed on a sub-regional basis. Whilst the contract is to make safe the call-out problem as a minimum, every effort should be made to rectify with a permanent repair if possible. The contractor's ability to complete a repair on the first visit will form part of the annual performance review KPI's. This framework is being set up to support Members with requirements for Out of Hours Repairs and Maintenance service. The main purpose of this framework is to appoint an independent specialist who will provide a call-out service to include Out of Hours Repairs and Maintenance, managed on a sub-regional basis. Whilst the contract is to make safe the call-out problem as a minimum, every effort should be made to rectify with a permanent repair if possible. The contractor's ability to complete a repair on the first visit will form part of the annual performance review KPI's. This framework is being set up to support Members with requirements for Out of Hours Repairs and Maintenance service. The main purpose of this framework is to appoint an independent specialist who will provide a call-out service to include Out of Hours Repairs and Maintenance, managed on a sub-regional basis. Whilst the contract is to make safe the call-out problem as a minimum, every effort should be made to rectify with a permanent repair if possible. The contractor's ability to complete a repair on the first visit will form part of the annual performance review KPI's.