IT services: consulting, software development, Internet and support

Tender description

Crown Commercial Service as a contracting authority has put in place a Pan government collaborative Framework Agreement for use by UK public sector bodies identified at VI.3) (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies and Local Authorities. This procurement will provide access to Digital Services; building digital services requires a range of capabilities and roles. Capabilities to be supplied through the Digital Services framework: — Software Engineering and Ongoing Support; — Product Development and Service Design; — Agile Delivery Management; — Front-end Design and Interaction Design; — Content Design and Development; — System Administration and Web Operations; — User Research; — Embedding Agile. Roles to be supplied through the Digital Services framework: — Developer (Junior and Senior); — Technical Architect (Junior and Senior); — Delivery Manager (Junior and Senior); — Product Manager (Junior and Senior); — Business Analyst (Junior and Senior); — Designer (Junior and Senior); — Content Designer (Junior and Senior); — Web Operations (Junior and Senior); — Security Specialist (Junior and Senior); — Database Specialist (Junior and Senior); — Network Specialist (Junior and Senior); — Researcher (Junior and Senior); — Agile Coach (Senior Only). Experience: This framework requires Suppliers who work in an agile way. Suppliers must develop digital services adhering to the Government Service Design Manual that meet the Digital by Default Service Standards. This means: — Putting the user at the centre; — Iterate against user feedback; — Emphasis on producing working software and releasing it often by building and testing in small 23 week sprints; — Working quickly to deliver improvements to a service; — All members of the team located in the same place. Open standards, open source: Suppliers are required to develop digital services to open standards as defined in the Government Service Design Manual. Where there is no significant overall cost difference between open and non-open source products that fulfil minimum and essential capabilities, open source will be selected on the basis of its inherent flexibility. Further details on the approach to be adopted are detailed in the Government Service Design Manual. Suppliers who are in the right place. Suppliers are required to work where Government is. Working in an Agile way means a customer's and supplier's Digital teams working together, collaboratively and collocated (i.e. the whole project team are in the same physical location. Please refer to the Government Digital Service Service Design Manual for further information on the required service standards https://www.gov.uk/servicemanual