IT services: consulting, software development, Internet and support

Tender description

The main objective of this Framework is for the Provision of Consultancy, Training and Project Management Services to support the NEP Support Partner Agreement. Lot 1 — Consultancy Services (including Audit Support & Business Development). NEPSSG require the provision of a comprehensive suite of consultancy and advisory services for the benefit of NEPSSG Clients and NEP business development and growth during the term of this agreement [2016-2020], including (but not necessarily limited to) the following elements: Lot 2 — Training and Conference Services. NEPSSG currently host all training in-house, and are seeking a partner to work along-side their team to deliver training work packages more efficiently plus develop materials in various formats (noting this should become digital by default) and offer NEP Clients a choice of high quality support tools cost effectively across the UK and recognizing where time is at a premium. Lot 3 — Technical Implementation and Operational Support. NEPSSG require an experienced partner(s) to provide comprehensive software implementation service support (including migration/transition assistance) and steady-state operational support. Lot 4 — Project and Programme Management. Suppliers are sought which can emphatically demonstrate their capabilities and methodologies for the management of large scale software solution implementation and migration/transition projects (including the provision of comprehensive advice and compliance/standards regime to aid successful completion of such projects). Lot 5 — Solution Optimisation (including Reporting Development). NEPSSG require the provision of specialist consultancy and advisory services (more focused at refinement rather than basic implementation support which is covered via Lot-1 requirements); Specifically this includes Continuous Improvements via Business Solution Reviews/Benefits Realisation Optimisation, Benefits Realisation Management/Process Improvements/System & Database Optimisation Recommendations/Change Management. Lot 6 — Specialist Professional Services (incl. Audit and Quality Assurance). NEPSSG require the provision of specialist consultancy to support Quality Assurance and Audit services (typically applied in implementation situations hence separated from LOT-1 requirements); Specifically this includes (but not necessarily limited to) the following elements: