QU024 - Provision of Retail Selling and Customer Service Training Programme

Tender description

Birmingham City Council (BCC) in partnership with the Department for Work and Pensions (DWP) are looking for a training provider to deliver a Retail Selling and Customer Service training programmme for unemployed Birmingham residents aged 17+ to develop and prepare individuals for working in a retail and customer care enviroment. This initiative is in response to the retail sector identifying the need to identify potential employees having some knowledge of the industry to ensure sustainabilty in this sector. The successful supplier will facilitate 190 participants in attending awareness training of the retail and customer service industry to include understanding of working in a retail environment and the delivery of pre-employment support. The programme must be designed to aid retention and candidates will be supported during this process and also include links to local employment vacancies. Birmingham City Council, on behalf of the Department for Work and Pensions (Birmingham and Solihull District), invites providers to make an application to be considered to provide and facilitate the Retail and Customer Care training programme. The contract has a maximum budget of £95,000 to deliver training to 190 candidates. BCC will be using its e-tendering system (in-tend) for the administration of this tender process and providers must register with the system to be able to express an interest and download details. The web address is: https://in-tendhost.co.uk/birminghamcc/aspx/Home Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at cps@birmingham.gov.uk or call 0121 464 8000. Your completed tender submission should be returned by 12:00 noon on Monday 4th April 2016 using the Supplier Portal. For more information contact Mandy Hubbard on 0121 303 4321 or email Mandy.hubbard@birmingham.gov.uk