Printing and related services

Tender description

The University of Nottingham wishes to create a framework agreement covering a number of design Lots. — Lot 1 — Design (creative conceptual design and high volume and typesetting); — Lot 2 — Digital, web and e-marketing; — Lot 3 — Fund-raising direct mail; — Lot 4 — Nottingham Lakeside Arts creative graphic design services. For the agreement to be considered successful it should: — Deliver an improved level of service and quality to end-users with utmost flexibility during peak periods; — Achieve on-going value for money and competitive pricing throughout the duration of the agreement; — Maintain the integrity of the University's brand guidelines and consistent speed and quality of output; — Maintain consistent standard of service via SLA and KPIs; — Seek to generate savings and process efficiencies; — Increase internal customer satisfaction.