Call centre

Tender description

As part of the delivery of its 2020 Vision, the Department for Work and Pensions is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships. To support this activity, DWP are holding a Market Engagement Event for Contact/Service Centre provision on 9.2.2016 in London (location tbc) where senior leaders from DWP will set out the 2020 Vision and define the transformation the organisation is undertaking. This will provide the opportunity for potential suppliers to feed back on the plans and suggest innovative solutions to work alongside DWP in the future to help meet Departmental objectives. There will be opportunities to interact with the DWP Finance Director General, DWP Commercial Director and several senior officials working across Operational and Corporate arms of the business including Digital, Security and Business Transformation teams. Please note, there is no specific procurement to follow from this PIN, however the intention is to discuss on-going engagement opportunities and meetings with potential suppliers at the event. DWP currently manages 4 contact centre contracts, with an overall value of c 81 000 000 GBP. There is expected to be an increase in these requirements from 2016 onwards, with future sourcing activities to be informed by the outcomes of the Market Engagement Event. DWP would like to invite up to two attendees from each interested organisation to the event. To register your interest in attending, please email Roheela Sultana (Roheela.sultana@dwp.gsi.gov.uk). Further details will be issued once the venue and agenda have been confirmed.