VMWare Managed Service Framework

Tender description

Dublin City Council wishes to establish a single-party framework agreement for the provision of a Second Line VMWare Support Managed Service. In establishing this framework agreement, Dublin City Council is acting as a lead buyer on behalf of the Dublin Region Local Authorities, which are Dublin City Council, South Dublin County Council, Dun Laoghaire-Rathdown County Council and Fingal County Council. The framework operator will be required to provide a Second Line VMWare Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser: • On-site resources Provision of on-site resources at VCP level to supplement to the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from Framework Purchaser to Framework Purchaser. • Draw down days in respect of both VCP and Senior Engineer These will be in respect of scheduled and project work. • Incident Management service A Second Line Support Service with Service Desk is required to manage and address VMWare service calls logged. • Advice and Guidance on new Virtualisation technologies and services • Scheduled work This work will cover areas such as eg VSphere upgrade, VMWare Tools upgrade, and ESXI host upgrades A key deliverable is the operation and development of an SRM Run-book which is a core in Dublin City Councils Disaster recovery process. A full DR test is carried out annually by DCC as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work. A Senior Engineer is required for design and consultation work including upgrades, new implementations, migrations, Virtual desktop solutions etc.