Expired contract

Core data complaint handling satisfaction survey

Details

Buyer: Office of Rail and Road
Supplier(s): Critical Research
Value: GBP 20,000
Duration: 1 year
Topic: Design and execution of research and development
Published: 30 November 2015
Source: ContractsFinder

Tender description

The aim of the research is to monitor opinion of the complaint process. Continuous research amongst rail travelers who have complained to one of the licensed Train Operating Companies (TOCs) of which there are likely to be between 20 and 25.

Timeline

Completed: Award date20 November 2015
Completed: Award published30 November 2015
Current notice
Completed: Contract expiry date22 November 2016

About the buyer

Office of Rail and Road is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

73300000 · Design and execution of research and development

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-rail-and-road.gov