Client Side Advice to support the implementation of the Passport Service Reform Programme

Tender description

1.4.1 The Contracting Authority is seeking to engage the services of a professional service provider to provide advice and support for the Passport Service Reform Programme. The detailed specification of requirements is included in Appendix 1 and include the following elements: • Review the current business processes and supporting Passport Service business systems in the context of the future direction envisaged for the Service under the Reform Programme; • Identify key areas for business process improvement and change; • Recommend the most appropriate technical solutions and approaches for future Passport Service delivery systems based on a review of the requirements of the Passport Service as well as an analysis of the market and approaches taken by similar public and private sector organisations, including other Passport Services; • Provide input and support for the development of future RFTs to procure new solutions and services; • Work closely with Department ICT Unit to ensure any solutions are consistent with Department ICT Strategies and Policies; • Support the Passport Service throughout the development and implementation of the Reform Programme on both business process and technology fronts; • Provide ongoing high grade technical services in the procurement processes for new solutions for the Passport Service; • Provide Client Side Advice to the Passport Service throughout the new solution development and implementation life cycle.