Repair Call Out for ICT Desktop Hardware in the Department for Transport

Tender description

DfT requires the services of a contractor to provide non-warranty repairs on a call-off basis for its desktop IT hardware, essentially laptop systems, printers and multifunctional devices, serving a variety of locations in the UK including where necessary, employee’s / official home user’s private addresses. Key features of the contract will require;  A suitable contact arrangement for requesting ad hoc repair/service call outs  A next day (subject to conditions) site visit by an appropriately trained engineer to inspect, assess and attempt onsite repair of the faulty item.  A pre-agreed basic call out charge that covers costs of the initial call out and repair or service attempt.  Quotes prior to any repair being carried out where the costs of the repair or service is going to exceed £500.00 plus VAT.  Warranty for the initial service/repair any parts used in the repair or service.