Cherwell IT Service Desk Software System Bespoke Configuration

Tender description

The Council need an accredited Cherwell supplier to undertake further bespoke IT services: Professional Services for Cherwell IT Support & System configuration including: consulting, software development on Cherwell IT Service Desk as follows but not limited to: Development and implementation of a bespoke Procurement Product Catalogue including approval workflow, notifications and real-time reporting Development and implementation of a bespoke Access management process for onboarding/offboarding and permissions management including workflow, notifications and real-time reporting Development and implementation of a bespoke Project Management process, including business case, configurable deliverable templates, project updates, workflow, notifications and real-time reporting Development and implementation of a bespoke Configuration Management solution Migration of Incident, Request, Problem and Change Management from Lagan CRM to Cherwell. This will require bespoke configuration bespoke configuration. Migration of Incident, Request, Problem and Change Management from QSM to Cherwell. This will require bespoke configuration bespoke configuration. Timescales: Target completion date for all configurations is 31/01/16 and Suppliers must be available to start work on contract award day. Period of requirements: Suppliers must be available to start work on contract award day. Quality standards/accreditation: Must be an accredited Cherwell Partner. It is expected that the chosen preferred supplier will work with the IT service lead officer for Cherwell to create a specification and planned timetable.