Online Enforcement Penalty Payment solution

Tender description

PLEASE NOTE - THIS IS FOR TRANSPARENCY PURPOSES ONLY, ONLY CAPABLE SUPPLIERS UNDER THE DIGITAL SERVICES FRAMEWORK WILL BE INVITED TO BID. DVLA is moving to transform its business towards a digital model on a continuous improvement basis to provide a better, more responsive service to its customers, reduce costs and improve accuracy. This development supports this strategic aim by enabling customers to pay vehicle related Enforcement Penalties online instead of via the current manual system over the phone or by post. DVLA invokes vehicle-related regulatory powers that result in financial penalties being imposed on customers. Since the closure of the Local Office Network all related payments are now paid via one of two resource intensive channels: • a cheque is sent to DVLA in the post; • the customer contacts DVLA’s Customer Enquiry Group (CEG) by telephone to pay the outstanding penalty.