PMR SUPPORT CONTRACT FOR CYPRUS AND GIBRALTAR

Tender description

Radio services. Summary of requirements The Networks Team has a requirement for the provision of support services for the existing Professional Private Mobile Radio (PMR) systems installed in Cyprus and Gibraltar. The supply of all equipment and services will be through a MoD Service Contract via P2P. The scope of support includes: — 24 x7 help desk (English Speaking) — 3rd and 4th line engineering support provided in Theater within (1) Two weeks of request or (2) within 48 hours in an emergency — Repair of equipment (Within specified timelines) — 6th month Health checks (Cyprus and Gibraltar) — Encryption key changes (Cyprus only) at numerous multiple sites — Provide engineering technical support for the existing systems — Maintain and input to Safety Cases iaw Def Stan 00-56 and 00-972 — Provide adhoc training to include train the trainer as requirement on the existing systems — Disposal of equipment iaw WEEE Regulations — Provide technical advice for potential new requirements for the existing systems (Within specified timelines) — Undertake desktop, vehicle or boat changes as requirements emerge — Have the ability to deploy Antenna Rigging/De-Rigging, Inspection and Maintenance (1) Two weeks of request or (2) within 48 hours in an emergency — Provide replacement equipment that is BER with the same fit form function — Have the capability to undertake site surveys and plot radio coverage (Within specified timelines) — Potentially provide additional handsets, vehicle and boat fits — Potential supply of 1st and 2nd line support for Gibraltar (TBC) It is the intention to select one supplier for the delivery of the full range of equipment and services described above. Interested companies will hold the appropriate ISO 9001:2008, ISO 14001, accreditation along with AQAP2110 Edition 3 NATO Quality Assurance Requirements for Design, Development and Production