Provision of Vehicle Inspections

Tender description

The Secretary of State for Transport acting through the Driver and Vehicle Licensing Authority (‘DVLA’ or the‘Contracting Authority’) is seeking to award a Contract for the delivery of Vehicle Inspection Services on a national basis to a suitably competent Contractor. In June 2012 a public consultation into the transformationof the Contracting Authority's services concluded that the closing of the Great Britain (GB) local office networkby December 2013 was a key driver in the Contracting Authority delivering its efficiency saving targets in linewith broader government spending. Since this time the Contracting Authority has actively been transferringwork that is currently undertaken within its network of 39 offices to Swansea. While the majority of the workthat was undertaken within the network can be completed at Swansea, vehicle inspections are not a servicethat can be centralised to a single location without having a significant detrimental effect on customer service.The Contracting Authority currently inspects vehicles for a number of reasons, including but not limited to:Vehicle registration number (VRM) transfer; First registration; Post registration discrepancies; Built up vehicles(including kits, rebuilt and radically altered vehicles); Imports; MOT mismatches; Changes to vehicle descriptione.g. body type changes; 2 vehicles claiming the same VRM; and 2 vehicles claiming the same chassis number.All of the above inspections are to satisfy the Contracting Authority's requirement that the vehicle beingpresented as part of an application is the vehicle relating to the application being made. In line with the MotoringServices Strategy and the wider Digital by Default Strategy set by the Cabinet Office, the Contracting Authoritywill be looking to re-engineer a number of its existing business processes to support the delivery and take upof online services. The re-engineering of business process will likely see alternative processes developed andimplemented to reduce the burden on users when interacting with the Contracting Authority. However, thesere-engineered processes will still ensure there is an underlying need for the Contracting Authority to inspectthe vehicle to support an application. The Contracting Authority is therefore seeking to appoint a Contractorwho can provide the Vehicle Inspection Services that is currently being delivered by the Vehicle and OperatorServices Agency (VOSA). The Contractor shall provide resources to support volumes of approximately 3 500-5000 examinations per annum. Please note that volumes are forecasts only and are not guaranteed. Although arange has been indicated volumes could be higher or lower than this.