Quest Scheme Management and Booking Advice and Administration Service for the National Benchmarking Service

Tender description

Sport England wishes to appoint a service provider to undertake its Quest Scheme Management along with the Booking, Advice & Administration service for the National Benchmarking Service (NBS). A Quest Board was established in 2002 with responsibility for the overall strategic direction and development of the scheme with membership drawn from the four Home Country Sport Councils, Industry representative associations and a number of leading industry individuals who add value as customers of Quest and/or members of the Quest assessment team. Since 1999 Quest has been managed by Sport England on behalf of the other Home Country Sports Councils.   Quest is a tool for continuous improvement in performance which was developed by the industry for the industry aimed primarily at management of sports facilities.  Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.  There are two models: The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers; public, private, trust and voluntary sector. The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors. The Quest Board has produced a report which outlines its views and recommendations on the future direction and development of Quest. These recommendations Sport England want to see implemented over the course of this contract. The contract duration is 3 years with an option to extend for an additional 2 years. If you wish to participate in this competition please go to https://sportengland.bravosolution.co.uk and click on view current notices and opportunities. The closing date for responses to the PQQ is 12 noon on 6th July 2015