Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
Details
- Supplier(s)
- THE4OC LIMITED
- Value
- GBP 40,000
- Duration
- 3 months
- Topic
- Research and development services and related consultancy services
- Published
- 3 June 2015
- Source
- ContractsFinder
Tender description
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC. The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre. The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.
Timeline
- Completed: Award published3 June 2015Current notice
- Completed: Award date28 July 2015
- Completed: Contract expiry date30 October 2015
About the buyer
Care Quality Commission is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73000000 · Research and development services and related consultancy services
- 85000000 · Health and social work services
- 98000000 · Other community, social and personal services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov |
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