ICT Managed Services

Tender description

Type of procedure: Competitive Procedure with Negotiation. To provide ICT Managed Services across the Authority’s Estate across a range of services. The Authority will require that the ICT Managed Service Contractor has a minimum level of experience of supporting either Emergency Services or other critical systems with a proven track record of performance that can be referenced, and who can deliver a comprehensive service. The Authority intends to use an e-Tendering system in this procurement exercise. To provide for the integration, management, ongoing development, support and retirement of the Authority’s ICT Infrastructure, whose assets are currently owned by the Authority. As well as provision of Service Integration and Management (SIAM) services, the Principal Contractor will be the Principal Contractor in any solution. Across the Authority, Information Communication & Technology (ICT) can be split into to 3 key delivery areas: •The ICT Infrastructure (Data, Voice & Radio Networks, Personal Devices, Servers, Printers etc.) including the ICT Service Desk •Commodity Applications that run on the ICT Infrastructure (Microsoft Office & E-Mail etc.) •Corporate Applications that run on the ICT Infrastructure (Capita Vision FX Computer Aided Despatch, Capita Vision BOSS, E-Financials & Moore Stephens S.t.A.R.S. etc.) The ICT Infrastructure comprises of the Administration ICT Infrastructure and the Fire Control ICT Infrastructure with the core of both being connected via a firewall. A Service Desk provision, managed network, managed servers, managed devices and professional services are provided to both the Administration and the Fire Control ICT Infrastructures. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./N2TG962HY3 To respond to this opportunity, please go to: https://www.delta-esourcing.com/respond/N2TG962HY3 or www.supply4nwfire.gov.uk Only responses submitted via the Authority's e-tendering portal will be accepted. Note the contract start date stated is indicative.