Provision of Information Technology support and hosting services

Tender description

North East Finance requires a single contractor to support and manage its IT systems and networks, including all hardware, operating systems and desktop application software. The contractor will provide a helpdesk and end-user support service for these combined with helpdesk liaison support for applications supported by third-parties. This will also include the management of all user accounts, including the E-mail system, file storage, system security (Firewall/anti-virus) and system backups/recovery. The contractor must ensure that the network is kept secure while maximising network availability. The contractor will also be responsible for the installation of all hardware and software. The support service is to cover the entire NEF IT infrastructure (excluding internet lines) including personal computers, any input/output devices, PDA’s and networking equipment. NEF requires that the appointed tenderer must have the ability to securely host the NEF system off site (currently operating a Citrix system with data held in current providers data centre). A Virgin 10Mbps Ethernet Extension swings with 2Mbps managed Internet connectivity used to connect NEF to hosted Citrix and internet, with a BT Business Broadband line in place for back up. The company currently has needs for the successful service provider to support and host eight members of staff. These staff members are predominantly office based but occasionally work remotely by dialling in to the current server. The ability for this functionality needs to be maintained. Over the next year there may be a chance that the team could rise from eight members of staff to around twelve. If there is any potential cost implication relating to the increase in staff numbers this should this be split out and shown separately. The expected hardware populations at the current time are as follows: Desktop PC’s (7); LaptopS (5); Printer/Scanner/Fax (1); Printer (1); PDAs (6)