Passenger & Transport Services (TAN0174)

Tender description

Leicester City Council (Passenger and Transport Services P.A.T.S) is inviting tenders for the provision of passenger transport services for vulnerable adults and elderly people, children with special educational needs and other groups of young people. A framework of suitable taxi, mini bus and coach companies is being sought, divided into 8 lots, according to the type of journey. Service providers on the framework will then be invited to quote for packages of journeys as they become available. In total there are between 5,000 and 10,000 journeys per week (accounting for around 4m worth of spend per annum) which falls by at least half during the school holidays.1. Service OverviewPassenger & Transport Services (P.A.T.S) have been providing special needs transport for adults and children within the jurisdiction of Leicester City Council since 1997.We aim to transport our passengers safely, punctually and comfortably and to accommodate fully any special needs and requirements that they may have.P.A.T.S offer special transport services to Council service users including: Children with special needs from home to school Children to hospital schools and respite homes Looked-after children from home to school and to attend contact sessions with their relatives. Adults with special needs from home to day care centres Elderly people from home to lunch clubs Adults with learning difficulties to day centres and work placements Dial-a-ride service for people who have special/medical needs and cannot access public transport Ambulance transfers for patients who need specialised transport Excursion trips for special needs schools and day centres.P.A.T.S has a fleet of approximately eighty yellow minibuses and employs its own drivers and passenger assistants. Additional transport services are provided by local taxi companies who meet the Councils stringent standards on service quality.All staff working on P.A.T.S buses and private taxis hold an enhanced DBS (Disclosure and Baring Service) certificate has been extensively trained to ensure passengers safety, punctuality and comfort. The emphasis on maintaining standards is reflected in the P.A.T.S 2013 satisfaction survey results where 96% of passengers considered the service they received to be satisfactory or better.In addition to monitoring the service with feedback from passengers, P.A.T.S periodically reviews routes, processes and vehicle utilisation to ensure that resources are used as efficiently as possible to deliver maximum value for money while minimising the carbon footprint and environmental impact of the fleet and taxis on the citys streets and residents.This enables us to meet the demands for our service and the companies we use will be expected to transport Service Users to the same standards required by our own staff. Survey and feedback form Parent contracts