Provision of ICT Helpdesk Support Resource

Tender description

The purpose of this RFT is to get the most economic advantageous solution for the provision of an ICT Level 2 helpdesk support resource for POBAL. The following are the specific details of this requirement: • We expect that we will require up to 30 days in 2013. This requirement may be extended depending on business needs. • It is intended that the service will be provided using an onsite resource and this resource will report to the ICT Infrastructure Manager. • It is expect that the resource will be used to cover holiday periods and to provide support during major rollouts and upgrades. The provision of the IT Helpdesk personnel will be required for normal business hours of 9am – 5pm, Monday – Friday (excl. Bank Holidays) and on occasions after business hours where necessary. Out of business hours costs should be should be specified • CVs should be provided for all proposed resources. Vitae (CV) of proposed resources. • Tenderer(s) should also be in a position to provide additional ICT staff and resources of various skill levels on a short term basis for ad-hoc IT Projects, should they arise. Tenderer(s) should note that the same standard daily rates will apply for any additional ICT Resources, unless otherwise agreed with Pobal. • Tenderers should also provide full details of their organisation structure including staff numbers, divisions, reporting arrangements and staff chart. • POBAL will at any stage be allowed to terminate or downscale the ICT Helpdesk support contract without penalty.