Digital alarm receiving centre

Scotland Excel’s digital alarm receiving centre framework enables councils, health, and social care partnerships (HSCPs), housing associations and other organisations in their roles as telecare service providers to deliver digital telecare services to their service users. This is the first generation framework and forms part of our care portfolio. The framework will contribute to a smooth transition from the current analogue connections to digital connections within their Alarm Receiving Centres. It is anticipated that the analogue network will be permanently switched off in December 2025. The framework will ensure that the solution being delivered is a consistent and a co-ordinated approach is used across Scotland. As with all our frameworks, this framework was developed in close consultation with key stakeholders. It is fully compliant with all legislative requirements and was developed in line with Scotland Excel’s sustainable procurement approach.