Provision of a Shared Alarm Receiving Centre (ARC) Technology Solution

Tender description

The solution will provide a common platform to enable and simplify Councils’ move to digital telecare and will provide for innovation and development during the Framework, as described in the Tender Documents. A multi-tenant cloud solution used in Alarm Receiving Centers, delivering the digital capability throughout Scotland as set out in the Tender Documents. This Tender process is for participation in a Framework Contract for the provision of a Shared Alarm Receiving Centre (ARC) Technology Solution intended to meet the needs of Scotland Excel’s member Councils and Associate Members to assist in the transition from analogue to digital telephony services. In line with Regulation 72 of the Public Contracts (Scotland) Regulations 2015, Contract and Framework agreements may be modified without a new procurement procedure in accordance with this Part in some cases. Further details of the cases in this permitted can be found in the document "0422- Regulation 72", within the "Information & Instructions" folder in the "Buyer Attachments" area of the PCS-T project for this procurement. This Framework Contract is intended to provide an efficient method of engaging a single Supplier for the provision of a Shared Alarm Receiving Centre (ARC) Technology Solution to Councils and aims to ensure that the Solution is delivered in a consistent and co-ordinated way across all of Scotland.