Customer Survey Research Services Framework

Welcome to the Customer Surveys Framework offered by the National Framework Partnership. In today’s digital era, understanding customer feedback is paramount to the success of any organisation. Our Framework specialises in gathering that valuable feedback via SMS, Email, and IVR (Interactive Voice Response) methods. Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Welcome to the Telephone Surveys Framework, by the National Framework Partnership. Compliant with the Public Contracts Regulations (PCR), our framework provides an avenue for accessing telephone survey services suppliers with utmost professionalism and reliability. Whether you’re looking for a direct selection or considering a mini-competition, our framework is tailored to accommodate your specific requirements.

Timeline

  1. Tender published1 February 2023
  2. Submission date3 March 2023
  3. Award published12 April 2023
  4. Contract start date28 April 2023
  5. Contract expiry date27 April 2027in 8 months

Lots (2)

5 suppliers across 2 lots

Computer-Assisted Telephone Interviewing (CATI) survey services

3 suppliers

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Real time survey services (SMS / Email / IVR)

2 suppliers

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

Call-offs from Customer Survey Research Services Framework

Awarded contracts called off from this framework agreement.

Showing 1 call-off

Book a call to see every call-off, supplier and buyer on this framework.

Framework analysis

Buyers and suppliers active on the Customer Survey Research Services Framework framework, ranked by contract award volume.

Top suppliers associated with Customer Survey Research Services Framework

Suppliers ranked by total contract award volume through Customer Survey Research Services Framework.

Top buyers associated with Customer Survey Research Services Framework

Buyers ranked by total contract award volume through Customer Survey Research Services Framework.

BuyersCountValue
  1. 3
    £10.0m

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