Communication Solutions and Associated Telephony Services

The Framework Agreement covers the provision and installation of a full range of communication solutions, associated services, equipment, support and maintenance. The equipment under this Framework Agreement may be provided as a direct purchase or via a Lease agreement. Indicative requirements include, but are not limited to, the following applications: Traditional Telephony Services Data Access Services Local Connectivity Services Inbound Telephony Services IP Telephony Paging and Alerting Video/Audio Conferencing Unified Communications (i.e. Teams/Zoom) Contact Centres /Control Room Broadband Call Tariff's Mobile including Devices, Airtime and Services WIFI/ Internet Access VOIP / SIP Telephone Systems Call Packages Numbering Alarms and Call Points Suppliers must have the capability to provide a wide range of Communication Solutions and Associated Telephony Services including supply and installation. Associated Services may extend beyond the indicative requirements above and may include, but not be limited to: End User Support Service Desk Integration Installation Project Management Training Asset Management Software