Call centre

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511 Call centre awards found

Awarded contract
Comprehensive Lift Maintenance Service
United Lincolnshire Teaching Hospitals NHS TrustSupplier(s) RJ Lift Services LtdGBP 197,580Awarded 1 June 2023Expiring 31 May 2027Lift-maintenance services
Expired contract
Cisco Hardware Purchase for New Site
London Ambulance Service NHS TrustSupplier(s) British Telecommunications PLCGBP 299,376.8Awarded 1 June 2023Expiring 31 August 2023Network equipment
Awarded contract
SHL Credits
Surrey PoliceSupplier(s) SHL Group LTDPound Sterling (GBP) 11,800Awarded 27 May 2023
Expired contract
Provision of Call Centre Software
Intellectual Property OfficeSupplier(s) 8X8 UK LIMITEDGBP 24,674.4Awarded 16 May 2023Expiring 15 May 2024IT software package
Awarded contract
SPS 2412 - Metering, Billing and Tariff Setting
Royal Borough of GreenwichSupplier(s) Switch2 Energy LimitedGBP 1,350,000Awarded 12 May 2023Energy meters
Awarded contract
Comprehensive Lift Maintenance Service
United Lincolnshire Teaching Hospitals NHS TrustSupplier(s) RJ Lift Services LtdGBP 437,348Awarded 3 May 2023Lift-maintenance services
Awarded contract
AACS Software, Ongoing Support, Maintenance and Hardware
HOUSES OF PARLIAMENTSupplier(s) TDS (Time Data Security) LtdGBP 8,000,000Awarded 27 April 2023Expiring 26 April 2033Information systems and servers
Expired contract
WHTHT - Relocation of Admin/Call-Centre services
West Hertfordshire Hospitals NHS TrustSupplier(s) GD Construction (St Albans)LtdGBP 135,090Awarded 22 April 2023Expiring 21 July 2024Construction work
Awarded contract
STC1161 - AACS Software, Ongoing Support, Maintenance and Hardware
The Office of the Leader of the House of Lords, Office of the Leader of the House of CommonsSupplier(s) TDS (Time Data Security) LtdGBP 8,000,000Awarded 4 April 2023Security software package
Awarded contract
Provision of Mechanical and Plumbing Services for 2060 housing units across the greater Dublin Area.
Co-operative Housing IrelandSupplier(s) Bayview Contracts Ltd3,120,000Awarded 3 April 2023Repair and maintenance services of pumps
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Awarded contract
Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)
NHS National Services ScotlandSupplier(s) ASCENSOS, FOUNDEVER GB LIMITEDGBP 8,000,000Awarded 3 April 2023Call centre
Awarded contract
Retrofit Home (Domestic) Energy Efficiency Works - Managing Agents
Watford Borough Council
Supplier(s)
4 suppliers
E.ON Energy Solutions Limited West Midlands
National Energy Foundation
OVO Energy Solutions Ltd
Warmworks Scotland LLP
GBP 66,000,000Awarded 1 April 2023Construction project management services
Expired contract
Call Centre Annual Maintenance and Support
London Borough of EnfieldSupplier(s) Maintel Europe LtdGBP 86,713Awarded 1 April 2023Expiring 31 March 2024Software package and information systems
Expired contract
Revenues and Benefits Call Centre and On Demand Services
London Borough of EnfieldSupplier(s) CIVICA UK LIMITEDGBP 289,000Awarded 1 April 2023Expiring 31 May 2023Office-support services
Awarded contract
Provision of Mechanical and Plumbing Services for 2060 housing units across the greater Dublin Area.
Co-operative Housing IrelandAwarded 30 March 2023Repair and maintenance services of pumps
Awarded contract
GP Clinical Assessment Service - Cat 3 & 4
South Central Ambulance Service NHS Foundation TrustSupplier(s) East Berkshire Primary Care Out of HoursGBP 3,651,515Awarded 30 March 2023General-practitioner services
Awarded contract
Origin Housing Responsive Repairs and Void Refurbishment
Origin Housing LimitedSupplier(s) T GILMARTIN LIMITEDGBP 70,000,000Awarded 21 March 2023Miscellaneous repair and maintenance services
Awarded contract
Call Centre Ancillary Services - Workforce Management System
North Yorkshire CouncilAwarded 6 March 2023Software package and information systems
Awarded contract
Call Centre Ancillary Services – Interactive Voice Assistant Phase 2
North Yorkshire CouncilAwarded 2 March 2023Software package and information systems
Expired contract
Cash Receipting, Income Management and e-Payment Software (SmartPay/DeskSmart/ToneSmart)
Bournemouth Christchurch and Poole CouncilSupplier(s) Adelante Software LimitedGBP 28,417.56Awarded 1 March 2023Expiring 28 February 2024Software package and information systems

Top buyers

Buyers ranked by total contract award volume for call centre.

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BuyersCountValue

NHS National Services Scotland
15
£193.5m
Cheshire Constabulary
13
£23.8m
Office of Public Works OPW
12
£0.0
Devon County Council
8
£3.9m
Department For Work and Pensions (DWP)
8
£162.2m
Department for Education
8
£19.2m
LHC
6
£40.3m
North Yorkshire Council
6
£882.3k
Yorkshire Ambulance Service NHS Trust
6
£754.0k
Department for Business Energy and Industrial Strategy (BEIS)
5
£5.6m

Trend over time

Notice volume for call centre published over time.

Top suppliers

Suppliers ranked by total contract award volume for call centre.

View all suppliers

SuppliersCountValue

Orbis Project Ltd
17
£60.8m
CIVICA UK LIMITED
10
£65.0m
Netcall Technology Limited
10
£83.4m
TUNSTALL HEALTHCARE (UK) LIMITED
10
£42.4m
8X8 UK LIMITED
9
£27.3m
British Telecommunications PLC
9
£313.4m
Insight Direct (UK) Ltd
9
£855.5k
FOUNDEVER GB LIMITED
8
£41.1m
Delta Wellbeing
7
£35.7m
4NET TECHNOLOGIES LTD
6
£36.0m

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