Awarded contract

Revenues & Benefits Telephony/Chatbot Service

Details

Buyer: Dorset Council
Supplier(s): INFORM COMMUNICATIONS LTD
Value: GBP 321,000
Duration: 3 years
Topic: Software package and information systems
Published: 23 February 2026
Source: uk:contracts_finder

Tender description

Call-off from G-Cloud 14 framework. Engage Chatbot/Virtual Assistant (Service ID 427098412558827) Engage Telephony DTMF Self Service IVR (Service ID 671778185826929) Engage Telephony Voice and Survey Forms (Service ID 765780190637105) Contract period - 2 years with option for additional 1-year extension.

Timeline

Completed: Award date26 December 2025
Completed: Award published23 February 2026
Current notice
Next: Contract expiry date25 December 2028in 2 years

About the buyer

Dorset Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@dorset-council.gov
Commercial Director	+44 •••• ••••••	••••••••@dorset-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@dorset-council.gov
Category Lead	+44 •••• ••••••	••••••••@dorset-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@dorset-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@dorset-council.gov

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