FNP000‐GEN Finance - D365 Business Central & Progressus Managed Support Services and Licenses

Tender description

WRAP’s existing managed services contract for Microsoft Dynamics 365 Business Central (D365 BC) expires on 30 April 2026. A replacement contract is required to ensure continuity of critical financial operations, including project accounting, purchasing, invoicing, forecasting and management reporting. The scope comprises managed application support for D365 BC and its associated integrations (Progressus, Continia and Jet Reporting), including all related environments and data flows. The new contract is intended to commence on 1 May 2026 for an initial term of 36 months, with the option to include licensing provision for all relevant products. The requirement also includes an Initial Configuration Review across the full system landscape to assess configuration quality, alignment with WRAP’s business processes, and any associated risks and dependencies. This preliminary market engagement exercise is intended to assess market capability, capacity, supplier interest and indicative cost levels in order to inform and support the development of this requirement. The insights gathered will help shape the scope, structure and delivery model of any subsequent procurement exercise. The RFI sets out WRAP’s indicative cost breakdown for support services for supplier reference. Scope (Summary) The requirement is expected to include: • Managed application support for Microsoft Dynamics 365 Business Central (D365 BC) and key associated integrations. • Core service management activities, including incident and service request handling, governance and performance reporting. • Defined change and enhancement support arrangements. • An initial review of the existing system configuration and operating model. • Potential licensing provision for relevant products. Further detail on the full scope, service expectations and commercial assumptions is set out in the RFI document. To Respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/VMRU339NF8