Tamar Bridge Toll Collection Service

Tender description

Tolls collected at the Tamar Bridge represent the major source of income for the Tamar Bridge and Torpoint Ferry which are operated and maintained as self-financing infrastructure. Despite offering a range of automated and cash-free payment options, a physical presence is still required in each of the five mixed mode toll lanes and to support our two automated lanes. This high-profile 24/7/365 service has been contracted out since 1986, with the current contract expiring on 31 March 2027. The Authority seeks to procure a new arrangement with an initial contract term of three years, with optional extensions of up to five years in total, in any combination, giving a maximum possible duration of eight years. The structure and flexibility of the extension options are necessary due to ongoing investigations into the potential implementation of an Open Road Tolling (ORT) system. Introduction of ORT would directly affect future service requirements, and the potential for change requires that the Authority retain discretion over if, and for how long, the extension options are exercised. The contract incorporates a cleaning requirement for the adjoining buildings, providing some onsite flexibility of resources for the appointed contractor. It is envisaged that a TUPE transfer of staff will be necessary.