Owned Plant Maintenance Services

Tender description

Cadent is looking for an end‑to‑end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage. Workshop / Repair Network  Coverage for entire Cadent footprint or specific network bidding for: -Provisions around collection & delivery  -Provision for out of hours servicing when necessary  -Tyre Replacement service  -Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365   Document management of Cadent Owned Vehicles  -Checking, filing and storing of original maintenance records from all garages  -Filing and storage of statutory certificates  -Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database   -SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours.  -Production and storage of defect rectification documents.   Scheduled Maintenance   -Producing and sending invites for scheduled maintenance -Providing garage booking support including provisions for collection and delivery on all asset types   -Providing bookings for main dealers (manufacturers safety recalls)  -Management of missed appointments via daily reports  -Management of LOLER inspections booking for plant -Management of trailer mandatory brake testing following intervention with the brake system  -Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.   Cost Control & Workflow  -Guide times for standard servicing and repair items  -Producing detailed additional authority requests for onward delivery to Cadent for approval.  Processing authority once approval is given  -Obtain prior approval before incurring expenditure beyond agreed levels.  -Liaising with Manufacturers for warranty management  -Job estimate and authority to be submitted in a timely manner (SLA) -Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time   Technical support  -Issuing and managing manufacturer safety recalls  -Producing bespoke inspection/service sheets -Supporting with technical bulletins  -Supporting with technical skill, advice and compliance  -Recommendations on proactive campaigns on preventative maintenance, reducing VOR time  -Actively support Cadent campaigns and safety recalls  -Route cause analysis for major failures - engineering investigation and reports provided for Cadent  General   Resource - Cadent need:  -Account Manager  -Competent persons to manage Cadent defects  -Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email  -Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery  -Escalation management   -Provision of breakdown services 24/7/365 for all Cadent plant