Awarded contract

ICGS Helpline Support Services

Details

Buyer: House of Lords (Bicameral), House of Commons
Supplier(s): Victim Support
Value: GBP 479,856.56
Topic: Helpdesk and support services
Published: 3 July 2026
Source: uk:find_a_tender

Tender description

A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct. Lot 1: An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.

Timeline

Completed: Award date6 August 2024
Completed: Award published3 July 2026
Current notice

About the buyer

House of Lords (Bicameral) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253000 · Helpdesk and support services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov
Commercial Director	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov
Procurement Manager	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov
Category Lead	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov
Senior Buyer	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov
Contracts Manager	+44 •••• ••••••	••••••••@house-of-lords-bicameral.gov