Awarded contract

24/7 Clinical Call Handling Services

Details

Buyer: Birmingham Community Healthcare
Supplier(s): East of England Ambulance Service NHS Trust
Value: GBP 222,162
Duration: 1 year
Topic: Electronic message services
Published: 2 July 2026
Source: uk:find_a_tender

Tender description

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need. ## Contract award Title: 24/7 Clinical Call Handling Service

Timeline

Completed: Award published2 July 2026
Current notice
Completed: Award date2 July 2026
Next: Contract expiry date30 June 2027in 10 months

About the buyer

Birmingham Community Healthcare is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

64216100 · Electronic message services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov
Commercial Director	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov
Procurement Manager	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov
Category Lead	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov
Senior Buyer	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov
Contracts Manager	+44 •••• ••••••	••••••••@birmingham-community-healthcare.gov