Pre-tender

Repayment Unverified Customers

Details

Value
GBP 2,790,000
Topic
Collection agency services
Published
10 June 2026

Tender description

An outbound dialler service is required as part of the internal strategy to improve verification rates for customers who cannot be located within the Tax and Benefits system, do not repay SLC directly, or do not respond to requests for information about their circumstances. Customer‑level data will be shared with the external supplier on files to enable outbound contact. To maintain accurate customer account information, repayment systems will be accessible via Citrix, enabling live updates to be made as required.

Timeline

  1. Completed: Pre-tender published10 June 2026
    Current notice

About the buyer

Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79940000 · Collection agency services

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