Awarded contract

Provision of Contact Centre Software

Details

Buyer: Tees Esk and Wear Valleys NHS Foundation Trust
Supplier(s): British Telecommunications PLC
Value: GBP 226,800
Topic: Telecommunications system
Published: 10 June 2026
Source: uk:find_a_tender

Tender description

Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk. Lot 1: Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

Timeline

Completed: Award date27 May 2026
Completed: Award published10 June 2026
Current notice

About the buyer

Tees Esk and Wear Valleys NHS Foundation Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32524000 · Telecommunications system

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov
Commercial Director	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov
Procurement Manager	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov
Category Lead	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov
Senior Buyer	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov
Contracts Manager	+44 •••• ••••••	••••••••@tees-esk-and-wear-valleys-nhs-foundation-trust.gov