Awarded contract

Horizon Replacement Services - Replacement Service Provider.

Details

Buyer: Post Office Ltd
Supplier(s): Accenture (UK) Limited, Oneview Commerce, Inc.
Value: £410,000,000
Duration: 5 years
Topic: Point of sale (POS) software package
Published: 21 May 2026
Source: uk:find_a_tender

Tender description

This UK 7 Contract Details Notice concerns the conclusion of the Lot 1 contract only. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited ("FSL" or "Fujitsu"), on a Walk In Take Over ("WITO") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf ("COTS") EPOS system, provided as software as a service ("SaaS"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included. ## Contract award Title: LOT 1 - Replacement Service Provider Lots: - Lot 1: Replacement Service Provider ## Contract award Title: LOT 2 - COTS-EPOS-SaaS Lots: - Lot 2: COTS-EPOS-SaaS Supplier

Timeline

Completed: Award published21 May 2026
Current notice
Completed: Award date21 May 2026
Next: Contract expiry date2 June 2031in 5 years

About the buyer

Post Office Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48110000 · Point of sale (POS) software package
48480000 · Sales, marketing and business intelligence software package
48481000 · Sales or marketing software package
48800000 · Information systems and servers
48810000 · Information systems
48820000 · Servers
48920000 · Office automation software package
48930000 · Training and entertainment software package
51100000 · Installation services of electrical and mechanical equipment
51110000 · Installation services of electrical equipment
51210000 · Installation services of measuring equipment
51600000 · Installation services of computers and office equipment
51610000 · Installation services of computers and information-processing equipment
51620000 · Installation services of office equipment
72200000 · Software programming and consultancy services
72210000 · Programming services of packaged software products
72220000 · Systems and technical consultancy services
72230000 · Custom software development services
72240000 · Systems analysis and programming services
72250000 · System and support services
72260000 · Software-related services
72300000 · Data services
72400000 · Internet services
72500000 · Computer-related services
72600000 · Computer support and consultancy services
72610000 · Computer support services
72800000 · Computer audit and testing services
72810000 · Computer audit services
72820000 · Computer testing services
72900000 · Computer back-up and catalogue conversion services
72910000 · Computer back-up services
72920000 · Computer catalogue conversion services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@post-office-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@post-office-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@post-office-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@post-office-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@post-office-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@post-office-ltd.gov