D365 Managed Services Tender

Tender description

CPI are undergoing a digital transformation. Several of our processes, including Warehouse, Procurement, Finance, CRM, and HR are being enhanced and standardised in Microsoft Dynamics 365. This tender is to cover the provision of ongoing application support for these processes. The Contractor will be expected to work remotely and provide support during office hours. Any exceptions to this, where work will be required to take place outside of core hours (e.g. system upgrades) will be discussed and agreed upfront. The Contract will be for an initial 24 months, with the possibility of 2 x 12-month, extension periods which will be subject to satisfactory performance. Due to the types of partners and customers we work with there may be a possibility that Contractor staff accessing CPI systems and data will need to be vetted to a specific security level. The estimated budget for this contract is £185,000 for the first year, however the maximum value of this Contract will be £740,000 over the initial 24 months and possible extensions. The Contractor should note that these values are no guaranteed and are estimates.