Digital Counselling Service for Young People

Tender description

Digital counselling service provision to improve young people's wellbeing and prevent mental health problems in young people, by providing a safe online counselling and support service. Increase early detection of mental health problems so they can be addressed promptly, preventing problems from getting worse and requiring a more specialist response. • Live chat function for a young person to converse with a qualified counsellor. • Messaging function for the young person to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers. • Static and live topic-focused forums; forums encourage the development of a peer- supported community online. • Access to quality, clinically safe, online resources for mental health specific topics to more general subjects such as holidays, family, and relationships. • Crisis information, and self-help resources. Lot 1: This is an intention to award a contract to an existing provider following Direct Award Process C. Approx lifetime value of the contract is £300,511.79 (6 months with the option to extend for a further 6 months). Digital counselling service provision to improve young people's wellbeing and prevent mental health problems in young people, by providing a safe online counselling and support service. Increase early detection of mental health problems so they can be addressed promptly, preventing problems from getting worse and requiring a more specialist response. • Live chat function for a young person to converse with a qualified counsellor. • Messaging function for the young person to contact the service, these are monitored and managed by counsellors, emotional wellbeing practitioners and media workers. • Static and live topic-focused forums; forums encourage the development of a peer- supported community online. • Access to quality, clinically safe, online resources for mental health specific topics to more general subjects such as holidays, family, and relationships. • Crisis information, and self-help resources.