Veritas Multi-Academy Trust - ICT Managed Service

Tender description

Veritas Multi Academy Trust encompasses circa 1000 pupils across three academies. Veritas Multi Academy Trust, formed in 2015, is a small, primary phase Multi Academy Trust. Our schools include Warden House Primary in Deal, Pilgrims' Way Primary in Canterbury and Mundella Primary in Folkestone. As a small primary Trust, we have a focus on working collaboratively, sharing best practice, expertise, facilities, resources and centralised business functions, to strengthen the outcomes for our children. Mission, Vision and Values Veritas Multi Academy Trust is ambitious in its mission, vision and values to provide the highest quality of education within our schools in East Kent. The Trust has a clear Five-Year Strategy which has these values embedded. Irresistible learning is our mission, and this is achieved through being an irresistible place to work. This procurement includes (but may not be limited to) the items listed below. • A core managed service, management of all ICT against an agreed SLA • 24 x 7 x 365 remote monitoring and management • A Service Desk, available 51 weeks a year including out of hours access • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements 42 weeks onsite in schools and 51 weeks for the Head Office • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust objectives • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service